Bachelor or master's degree, Experience in Collection for mid market/corporate
Required Skills Competencies
- Analytical thinking and attention to detail.
- Integrity and strong ethical standards.
- Effective communication and reporting.
- Process orientation and cutting-edge mindset.
- Networking and stakeholder management.
- Ability to understand complexity of deal
- Flexibility for travel and onground for collection.
- Technical proficiency in MIS and fraud systems.
Key Responsibilities:
Monetary Savings
1. Concluding the Investigation within reasonable period.
2. Drafting Releasing Investigation Report within TAT from the Investigation concluding date.
3. Coordination with law enforcement agencies industry.
4. Monetary recovery form fraud cases as per penalty matrix.
1. Mystery Shopping / Seeding.
Internal Control Process
1. Enhancements / Innovations / Initiatives New Process changes, Automation, System.
2. Root Cause Analysis (RCA),
Identification of gaps / fraud mitigating steps.
3. Coordinate with Legal team for filing Police Complaints FIR.
4. Department Audit Regulatory Compliance (Internal Audit Score Open Items).
1. Vendor Management.
Process Efficiency
1. MIS Reporting
1. Incident, Cyber Fraud verification Tracker maintece bill processing.
2. Periodical data / dashboard preparation for Management, RMC, ORMC, ACB
1. Driving Awareness Campaign along with LD and Marketing Team.
1. Creating training awareness material on fraud aspect for internal staffs public.
People Management
1. Learning Development Self Training (4) staff Training / awareness campaign
2. Team Engagement / Management Agency Collaboration, Team Huddle Engagement, Coordination with internal Stakeholders
1. Visit, Training Meetings Internal External
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