Contact Person - HR Durga

WhatsApp your resume to (phone hidden)

Role & responsibilities

- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.-Ensure customer satisfaction through skilled communication and problem-solving.
- Meet daily, weekly, and monthly targets that the team lead sets.

Required Skills:-

- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call center or customer support role is a plus.
- Freshers and experienced candidates can both apply

📌 Walk-in || Immediate Hiring For International Sales Profile - Gurugram
🏢 PolicyBazaar
📍 Gurugram