Job Title :- Personal Banker ( Sales + Service)

Grade:- AM

Business Unit :- Retail Banking

Department :- Service and sales Management

Experience: 1- 6 years in retail branch banking.

Responsibilities Account Opening & Maintenance:-

- Endtoend handling of account opening, maintenance, closure.
- Verify documentation and ensure compliance.
- Coordinate with NOC, Sales RMs, operations teams.

Transaction Handling

- Scrutinize transaction-related documents as per checklist.
- Handle customer queries before, during & after transactions.

Service & Quality

- Ensure high service levels and process adherence.
- Analyze customer queries and service reports.
- Participate in current system/product rollouts.
- Coordinate with RMs to enhance customer satisfaction.

Audit & Compliance

- Ensure adherence to process, regulatory, and audit guidelines.
- Resolve audit findings promptly.

Other Responsibilities

- Vendor coordination, branch upkeep, cost control.
- Strong knowledge of retail banking processes.

📌 Personal Banker- Yes Bank- Kherli Alwar
🏢 Yes Bank
📍 Alwar