Provide customer support to consumers via Calls. Handle customer inquiries and resolve easy and basic support issues.
What you will be doing
- Provides customer support by calls. Serves as primary contact for customer issues.
- Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- Updates customer information and ensures accurate entry of contact information.
- Other related duties assigned as needed.
What you Bring:
- High school diploma or GED
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Computer navigation and operation skills
- Demonstrates effective people skills and sensitivities when dealing with others
What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities.
📌 Associate II, Client Contact (Gurugram)
🏢 FIS
📍 Gurugram
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