Location: Bengaluru / Hyderabad
Experience: 8 + years
Employment Type: Full-Time

Key Responsibilities:

Advanced Incident Problem Resolution

- Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams.
- Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues.
- Identify root causes and implement permanent fixes.
- Participate in Major Incident (P1/P2) troubleshooting calls.
- Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation.
- Develop reusable fixes and automation to prevent recurring incidents.
- Execute Platform Clone and Upgrade activities.

Development Enhancements

- Design and implement medium-complexity enhancements on the ServiceNow platform.
- Develop and modify:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer workflows
- Service Catalog items

- Develop integrations using REST/SOAP APIs.
- Enhance existing modules while maintaining platform best practices.
- Ensure all development aligns with coding standards and governance policies.

Integration Automation Support

- Troubleshoot complex integration failures and API issues.
- Configure and maintain integrations using:
- REST APIs
- SOAP APIs
- MID Servers

- Support automation initiatives across ServiceNow modules.
- Optimize integration performance and reliability.

Platform Optimization Performance

- Analyse performance issues related to scripts, workflows, and database operations.
- Optimize scripts and workflows to improve system performance.
- Review logs and identify inefficient processes.




- Implement performance improvements and technical enhancements.

Change Release Support

- Support release planning and deployment activities.
- Review update sets and ensure proper migration across environments.
- Conduct code reviews for Tier 2 developers.
- Validate deployment outcomes and support post-release stabilization.

Mentoring Technical Leadership

- Provide technical guidance to Tier 2 engineers and Tier 1 teams.
- Review code and configuration changes.
- Assist in troubleshooting complex technical problems.
- Support knowledge transfer and training sessions.

Documentation Knowledge Management

- Maintain technical design documentation.
- Create reusable technical knowledge articles.
- Document configurations, scripts, and workflows.
- Maintain troubleshooting guides and known error documentation.

Required Skills:

Technical Skills

- Strong hands-on development experience on ServiceNow platform
- Deep expertise in:
- JavaScript (ServiceNow scripting)
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer / Workflows
- Service Catalog development

- Experience with integrations:

- REST APIs
- SOAP APIs
- MID Server configuration

- Experience with:

- Data Imports




- Transform Maps
- Scheduled Jobs
- Email notifications

- Understanding of ServiceNow data model and architecture
- Understanding of Platform Clone and Upgrades activities.

Platform Expertise

- Strong knowledge of ServiceNow platform architecture
- Experience supporting multi-instance environments
- Experience with update sets and release management
- Understanding of performance tuning best practices
- Familiarity with logging and debugging tools

Soft Skills

- Solid analytical and problem-solving skills
- Ability to manage critical production incidents
- Strong communication and stakeholder interaction skills
- Ability to mentor junior team members
- Strong documentation discipline

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA) Required
- ServiceNow Certified Application Developer (CAD) Preferred
- ITIL Foundation Certification Preferred
- Experience in enterprise-scale production environments
- Experience in one or more modules such as:
- ITSM
- ITOM
- HRSD
- CSM

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg 4f 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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