About Us:

Unity Growth Fund is a VC-PE firm based in the U.S., specializing in groundbreaking early and late-stage private companies in transformational tech space. We pride ourselves on driving technological innovation and fostering long-term relationships with our investors and stakeholders.

Role Overview:

We are seeking a dedicated Customer Service Executive to join our team. This role not only involves handling day-to-day customer inquiries but also actively participating in discussions with investors to ensure they receive comprehensive support and information regarding their investments.

Key Responsibilities:

- Manage investor inquiries and provide high-quality support through email, phone, or chat.
- Actively participate in investor discussions, clarifying investment processes, and providing detailed information about our services and products.
- Address and resolve investor issues with account setups, transactions, or any other service-related concerns.
- Facilitate communication between investors and internal teams to ensure effective resolution of inquiries and enhancement of investor satisfaction.
- Maintain meticulous records of all investor interactions,



documenting feedback and resolutions in detail.
- Proactively identify and report potential issues to management, suggesting practical solutions to improve investor relations and service quality.
- Follow up with investors post-resolution to confirm ongoing satisfaction and understand any further needs.
- Support current investor onboarding by guiding them through processes and providing clear and accurate information.
- Qualifications:

- Bachelors degree in Business, Finance, Economics, or a related field.
- Minimum of 5 years experience in customer service, ideally within a financial services environment involving investor relations.
- Exceptional communication skills, both verbal and written, with the ability to engage effectively with sophisticated investors.
- Strong problem-solving skills and the ability to handle investor issues with discretion and professionalism.
- Demonstrated ability to manage high-stress situations calmly and effectively.
- Excellent organizational skills and the capacity to multitask in a dynamic, fast-paced environment.

📌 Customer Service Executive Investor Relations (Visakhapatnam)
🏢 Unity Growth Fund
📍 Visakhapatnam