The Sales Coordinator will play a vital role in the WiseAir team, managing sales order processing, customer communication, and after-sales support. The ideal candidate should have hands-on experience with SAP for preparing quotes and sales orders, a customer centric mindset, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
1. Sales Operations:
- Prepare accurate and detailed sales quotations, invoices, and sales orders using SAP.
- Ensure timely and accurate order entry and processing.
- Coordinate with the sales team to verify and confirm customer requirements.
2. Order Follow-ups:
- Follow up with internal teams (production, procurement) to ensure timely delivery of orders.
- Communicate with customers to provide updates on their order status.
- Address and resolve issues related to delays or discrepancies.
3. Customer Support:
- Serve as a point of contact for customers, ensuring queries and concerns are addressed promptly.
- Provide after-sales support, including assistance with product information, warranty claims, or maintenance inquiries.
- Maintain a professional and empathetic approach in all customer interactions.
4. Documentation and Reporting:
- Maintain accurate records of quotes, orders, and customer interactions in SAP and other tools.
- Prepare regular reports for the sales and management teams on order status and customer feedback.
5. Cross-functional Collaboration:
- Work closely with the sales, production, and logistics teams to ensure smooth sales and delivery processes.
- Liaise with the marketing team for promotional material or customer communication support.
Required Skills and Qualifications:
- Bachelor s degree in Business Administration, Commerce, or a related field.
- 2-5 years of experience in sales coordination or a similar role.
- Technical Proficiency:
- Hands-on experience with SAP or Any Other CRM (Preferred).
- Familiarity with MS Office Suite (Excel, Word, PowerPoint).
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- A proactive attitude toward problem-solving and customer satisfaction.
Preferred Qualifications:
- Experience in industrial equipment or IIoT products.
- Knowledge of inventory and order management processes.
- Ability to work in a fast-paced and collaborative workplace.
Key Performance Indicators (KPIs):
- Accuracy and timeliness of quotes and sales orders.
- Enquiry to Order Conversions
- Customer satisfaction ratings based on post-sales support.
- Timely resolution of customer inquiries or complaints.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.