Role Overview:

The Product Support Engineer will be responsible for installing WiseAir sensors at customer sites, troubleshooting technical issues, and providing exceptional onsite and remote product support. The role requires technical expertise, strong problem-solving skills, and a customer-centric approach.

Key Responsibilities:

1. Installation and Configuration:

- Travel to customer sites to install and configure WiseAir sensors and associated systems.

- Ensure proper setup and calibration of sensors to meet customer requirements.

- Collaborate with the technical and sales teams to deliver a smooth installation process.

2. Product Support and Troubleshooting:

- Provide prompt and effective onsite and offsite support for customers.

- Diagnose and resolve technical issues related to sensors, software, and network connectivity.

- Document and escalate unresolved issues to the R&D; or technical support team.

3. Customer Training and Communication:

- Train customers on the use, maintenance, and troubleshooting of WiseAir sensors.

- Communicate technical information clearly and professionally to customers.

- Build and maintain strong relationships with customers to ensure satisfaction.

4. Reporting and Documentation:

- Maintain detailed records of installation, service calls, and troubleshooting activities.

- Prepare and submit reports on customer issues, resolutions, and feedback.

- Assist in developing technical manuals, FAQs, and support documentation.

5. Continuous Improvement:

- Stay updated on WiseAir products, new features, and industry trends.





- Provide input for product improvements based on customer feedback and support experiences.

- Identify recurring issues and suggest long-term solutions to enhance product reliability.

Required Skills and Qualifications:

- Bachelor s degree in Marketing, Communications, or a related field.

- 2-5 years of experience in product support, installation, or technical service roles.

- Technical Proficiency:

- Knowledge of sensor technology, IIoT devices, and industrial equipment.

- Familiarity with tools like multimeters and calibration instruments.

- Basic understanding of networking and software integration.

- Robust problem-solving and analytical skills.

- Excellent verbal and written communication skills in English.

- Ability to travel frequently for onsite installations and support.

Preferred Qualifications:

- Experience in industrial IoT or manufacturing solutions.

- Hands-on experience with compressed air systems or related equipment.

- Knowledge of SCADA systems or data integration software.

Key Performance Indicators (KPIs):

- Successful completion of installations within the agreed timeline.

- First-call resolution rate for support issues.

- Customer satisfaction ratings for support services.

- Accurate and timely submission of installation and support documentation.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Product Support Engineer (Coimbatore)
🏢 Systel
📍 Coimbatore