- Handle Customer Calls Efficiently
Answer inbound/outbound calls professionally, ensuring quick resolution of customer queries.
- Provide Accurate Information
Clearly explain products, services, or solutions to customers without errors or confusion.
- Resolve Customer Issues
Identify problems, troubleshoot, and provide appropriate solutions within the given TAT.
- Maintain Call Quality & Etiquette
Follow communication standards, use proper tone, and ensure a positive customer experience.
- Document Customer Interactions
Record call details, feedback, and resolutions accurately in CRM systems.
- Meet Performance Targets
Achieve KPIs like call handling time, customer satisfaction (CSAT), and first call resolution (FCR).
For More Details Contact HR Shashank{(phone hidden)}
📌 Customer Care Representative (Bengaluru)
🏢 Wroots Global
📍 Bengaluru
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