1. Operations Oversight & Department Supervision

- Overall in-charge of day-to-day administration including Housekeeping, Food & Beverage, Guest Services, Health & Wellness, Maintenance, Garden, and Security.
- Conducts comprehensive walkthroughs to assess cleanliness, maintenance, and safety, using standardized checklists.
- Enforces operational and housekeeping standards as per company policies.
- Ensures smooth and efficient functioning of all common areas such as lobbies, lounges, fitness centers, and outdoor spaces.
- Oversee menu planning and conduct regular food tasting sessions in coordination with the dietary/kitchen team to ensure meals meet residents nutritional needs, dietary restrictions, and taste preferences, while aligning with regulatory standards and quality benchmarks.

2. Financial & Profitability Management

- Responsible for overall revenue, expense, and operational profitability of the Community.
- Effectively meets monthly F&B; budget targets through strategic planning and engagement.
- Implements robust controls to reduce expenses, minimize waste, and prevent pilferage.
- Conduct periodic audits of Food & Beverage operations, including kitchen hygiene, food storage, portion control, inventory levels, and vendor billing accuracy to ensure alignment with internal SOPs and food safety standards.

3. Human Resources & Team Welfare

- Ensures timely recruitment and retention of qualified staff in line with organizational policies.
- Tracks monthly attendance and ensures records are maintained accurately.
- Takes timely and appropriate action in cases of irregular attendance and supports accurate payroll processing.
- Coordinates monthly training plans, shares calendars at the beginning of each month, and ensures completion reports are submitted to HR.

4. Community Representation & Organizational Alignment





- Acts as the representative of Columbia Pacific Communities, working in close co-ordination with the Resident Committee to align service delivery with the organizations mission.
- Actively participates in company calls, reviews, and planning meetings to stay aligned with broader business goals.

5. Compliance & Documentation

- Coordinates with CH, DGM, and legal team to obtain and manage necessary government permits.
- Ensures compliance with local laws, regulatory standards, and statutory requirements.
- Maintains comprehensive, accessible records of all legal, statutory, and operational documents.
- Tracks expiration and ensures timely renewal of all mandatory licenses and permits.
- Monitor and audit petty cash utilization, verifying supporting bills, reimbursement requests, and monthly expense logs; ensure all disbursements follow approved budget limits and documentation protocols.

6. Facilities & Maintenance Oversight

- Responsible for the upkeep and maintenance of all community equipment and property infrastructure.
- Leads proactive servicing of assets to enhance operational continuity and prevent breakdowns.
- Maintains a comprehensive record of all AMCs (Annual Maintenance Contracts), service schedules, and vendor contacts.
- Provides regular updates to the Maintenance Committee on pending issues and upgrades.

7. Wellness Activities & Centre Management

- Collaborates closely with the Wellness Head to plan and execute monthly wellness programs for residents.




- Ensures daily operational readiness of the wellness center with high standards of hygiene, safety, and ambiance.
- Trains the Health & Wellness team to handle routine and emergency needs per brand standards.
- Partners with the Kites team to enhance variety and frequency of wellness offerings.
- Oversee wellness center operational audits, ensuring accurate service logs, appointment records, staff scheduling, equipment upkeep, and client billing; verify that all services comply with health and safety regulations.

8. Garden Upkeep & Sustainability

- Responsible for maintaining the garden area throughout the year to ensure it remains attractive.
- Trains the team in effective waste management practices with a focus on environmental sustainability.

9. Emergency Response & In office Presence

- As a resident leader, the Resident Manager must always be available for emergency situations, ensuring preparedness and response coordination across departments.

10. Resident Experience & Engagement

- Responsible for ensuring that frequent engagement activities are conducted for all Residents and that there is active participation in these activities.
- Promotes positive ageing by fostering a culture focused on residents physical, mental, and emotional wellbeing.
- Conducts monthly Open House (OH) meetings and feedback sessions with residents to assess service quality and identify areas for improvement.

Preferred candidate profile

Knowledge and Experience

- Bachelors Degree preferred.
- 7+years’ experience in facility management.
- High degree of professionalism with strong understanding of operations and business acumen
- Reading, writing and oral proficiency in English language
- Fluency in a second language preferred
- Strong working knowledge of MS Excel, Word, & PowerPoint

📌 Resident Manager (Puducherry)
🏢 Lifebridge Group
📍 Puducherry