Skill required: Talent HR Practice - Strategic Talent Sourcing

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent HR Practice involves implementing strategies for recruiting, developing, and retaining employees. This includes managing hiring processes, employee training, and career development programs. The goal is to foster a productive and engaged workforce. Responsibilities also include developing HR policies, managing employee relations, and ensuring compliance with labor laws. This role is crucial for creating a positive and effective work workplace.Build a proactive sourcing plan and identify sourcing channels and tactical strategies that are aligned to the goals of organization and ensures best talent is identified and attracted by the company.

What are we looking for Qualification: GraduatePoint of contact and owner of their respective processes. GPOs are the process leads and alongside their respective Process Matter Experts (PME) teams, will drive the activities and deliverables for their respective process areas.

Roles and Responsibilities:
- The following table lists the GPO key responsibilities for each major phase of the client project:Global Design:
- Provide end to end process expertise input to the process teams global design preparation
- Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles
- Provide input into the technology enablement (Workday) and assist in identifying automation opportunities and address process administration gaps




- Provide input, where needed on service delivery components needed for policy harmonization
- Participate in global design authority discussions and provide input to any service delivery components
- Work with the PMEs to document process narratives and localization requirements needed for SOP creationLocalization:
- Compile localization practices to help with localization preparation
- Participate in the localization sessions and provide leading practice input in administering local processesTesting:
- Provide input and compile end to end process scenarios
- Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creationStandard Operating Procedures Build:
- Lead the SOP build for each process area
- Manage the Process Matter Experts in building out SOP
- Work with their client counterparts to review and validate completeness of SOP contentTraining and Service Rehearsals:
- Lead the training and service rehearsal activities for their process areas
- Train BPO process SMEs
- Help the transition management teams to plan, coordinate and monitor successful execution of training and SRT
- Monitor training and service rehearsal results and progress and help the transition team resolve issues and gapsCutover and Ongoing Operations:
- Work with the transition teams during the cutover phase to execute process cutover activities
- Lead ongoing continuous process improvement analyses and monitoring of process-specific KPIs
- Ideate, test and develop potential Analytics opportunities enabling creation of Client business value
- Provide ongoing coaching to PMEs and the BPO process teams

Qualification Any Graduation

📌 Delivery Lead Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru