- Provide exceptional customer service through email support to resolve customer queries and concerns in a timely manner.
- Process emails, respond to customers' inquiries, and address their issues efficiently.
- Maintain accurate records of all interactions with customers using our CRM system.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-2 years of experience in an international BPO/call center setting.
- Excellent written communication skills for effective email processing.
- Ability to work on night shifts (US shift) with flexibility for rotational week offs.
📌 Customer Service Executive- Chat/ Email support (Bengaluru)
🏢 Quess
📍 Bengaluru
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