- Sharing latest documents needed/fee structures and TAT for bank, DISCOM and PMSGY portal.
- Conduct regular field visits with dealers to understand the sales operations process and ground-level blockers under PMSGY.
- Customer visits to complete KYC, application formalities, financing, and commissioning activities. (Through dealers and salespersons)
- DISCOM Coordination:
- Conduct regular visits to DISCOM offices and coordinate with relevant government officials to expedite order approvals and move applications to the next stage of execution.
- Track application status, follow up on pending cases, and facilitate necessary documentation for faster clearance.
- Build & foster business relationships with officials with help of district head
- Escalate critical delays to internal stakeholders and support intervention planning for smoother execution.
- Resolve DISCOM-related issues and ensure accurate documentation to avoid execution delays and compliance gaps.
- Bank File Processing:
- Follow up on bank file movement across stages and intervene to expedite approvals and disbursements.
- Maintain records of submissions, acknowledgements, and pending actions to support audit and compliance requirements.
- Manage bank file submissions and ensure accurate documentation at both local and branch levels for seamless processing.
- Sales Operations Reporting:
- Deliver timely updates and operational insights from the assigned district to the Sales Head to ensure smooth execution of PMSGY activities.
- Track progress, highlight bottlenecks, and recommend corrective actions for improved scheme implementation.
- Monitor and drive customer turnaround time (TAT) adherence across all execution milestones to maintain service quality and satisfaction.
- Ensure all customer interactions, order stages, and updates are accurately captured in LSQ/ Other platforms for real-time visibility.
- Maintain accurate reporting dashboards/MIS to support data-driven decision-making and execution efficiency.
- Supervise and guide field agents responsible for bank coordination and DISCOM liaison to ensure execution efficiency and on-ground responsiveness.
- Subsidy Management:
- Oversee subsidy eligibility checks, documentation, and follow-ups to ensure timely subsidy disbursement under the PMSGY program.
- Ensure timely movement and submission of documents across relevant stakeholders to support smooth process flow and execution.
- Sales Coordination & Order Execution:
- Ensure all operations related processes are tracked properly on LSQ and other platforms.
- Coordinate with the installation ops team for timely site survey and installation
- Coordinate with the Accounts team to ensure timely issuance of receipts and acknowledgements for customer booking payments.
Primary Skills
A) ITI, Diploma will work who takes care of documentation