- Provide email support to customers through various channels, including chat and non-voice methods.
- Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
- Collaborate with internal teams to escalate complex cases or issues that require further assistance.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-5 years of experience in BPO/Call Centre workplace.
- Strong communication skills for effective email correspondence with customers.
- Ability to work on rotational shifts including night shifts (if required).
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
📌 Chat/Email Process (Jaipur)
🏢 TP
📍 Jaipur
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