- Design and deliver process training programs for recent hires and existing employees to enhance their skills in BPO operations.
- Develop learning materials, such as manuals, guides, and online modules, to support the training curriculum.
- Conduct regular assessments and evaluations to measure employee performance improvement after completing the training program.
- Collaborate with subject matter experts to ensure accuracy and relevance of the training content.
Job Requirements :
- 2-15 years of experience in Learning & Development or related field (BPO industry preferred).
- Strong understanding of international voice process operations and ability to communicate effectively with diverse audiences.
- Experience in designing and delivering process trainings for call center agents or similar roles.
- Proven track record of developing effective learning materials that drive business results.
📌 Trainer (Coimbatore)
🏢 KG Invicta Services
📍 Coimbatore
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