KISNA - Store Manager Role Purpose

The role is accountable for sales growth, diamond mix enhancement, customer acquisition, KMR performance, inventory productivity, team capability building, compliance, profitability and customer experience.

Location - Aligarh, Meerut, Mainpuri, Chitrakoot, Kasgank, Etah, Jaunpur.

KRA

Objective

Weight

Expectation

Driving & Achieving Sales & KMR

Revenue growth and customer acquisition

40%

Deliver target and drive sustainable growth

Performance efficiencies Indicators

Improve retail productivity

15%

Increase conversion and ticket size

CRM & Customer Engagement

Build repeat customer business

10%

Drive retention and referrals

People Development

Build high performance teams

10%

80% team above target





Merchandise & Compliance

Protect inventory and working capital

15%

Reduce ageing and ensure compliance

Store Standards & SOP

Deliver premium brand experience

Customer Experience -

95-100 = Outstanding
90-94 = Exceeds Expectations
80-89 = Meets Expectations
70-79 = Needs Improvement
Below 70 = Unsatisfactory

5. Store Manager Success Formula

Sales Growth + Diamond Growth + Customer Retention + Team Capability + Inventory Productivity + Compliance Excellence = High Performing Store.

📌 Store Manager (Kasganj)
🏢 H.K Jewels
📍 Kasganj