- Own a portfolio of named key accounts, serving as the primary point of contact from site teams to the CXO level.
- Drive fleet expansion within existing accounts by identifying current project sites, upcoming phases, and upsell opportunities.
- Monitor robot utilization and deployment health across active sites, proactively resolving issues before they affect client satisfaction.
- Conduct regular business reviews with key stakeholders, presenting ROI data, uptime metrics, and deployment outcomes.
- Lead renewal conversations and negotiate contract expansions, ensuring long-term customer lifetime value.
- Coordinate with operations, product, and customer success teams to resolve escalations and improve on-ground experience.
- Build account plans for each key client, mapping org structures, decision-makers, and growth opportunities across their project pipeline.
- Serve as the internal voice of the customer channelling field feedback into product and service improvements.
Preferred Candidate Profile:
- Candidates with prior experience in the construction industry only will be considered for this role.
- Travel Requirement: This role requires approximately 40 to 50% travel to customer sites, project locations, and client offices