The Timecard Team manages the timecard processes for contingent workers ensuring timely and accurate payroll processing for contingent workers. The Timecard Coordinator is responsible for resolving timecard issues, minimizing payment issues, and reviewing meal break entries for compliance based on state-specific requirements in addition to other customer service and administrative needs as required. They serve as a trusted resource, partnering closely with the Payroll and Workforce Support teams to provide guidance ensuring a positive experience for contingent workers.
Essential Functions include but are not limited to:
- Collect, review, and process contingent worker timecard reports to ensure accuracy, completeness, and compliance with company policies and state laws.
- Review meal break entries for compliance with state-specific law requirements and obtain meal break attestations when applicable. Assist with state-specific meal break penalty process.
- Resolve timecard discrepancies (missing, rejected, hour type errors, etc.) by coordinating with contingent workers and internal teams.
- Review and validate timesheet uploads to ensure proper receipt and data integrity
- Pull and send specific Client reports to internal stakeholders as requested
- Create tickets to resolve late submission timecards in accordance with payroll deadlines.
- Send weekly and monthly reports to leadership to maintain a record of all outstanding timecard issues.
- Assist contingent workers with updating their direct deposit or preferred payment method, and tax forms.
- Assist contingent workers with timekeeping and payroll related inquiries, escalating potential concerns as needed.
- Manage set up requests for meal break profiles.
- Perform other duties as assigned.
Required Knowledge, Skills, and Experience:
• Minimum of one (1) year of relevant experience in similar positions within timecard collection, payroll data entry and/or payroll functions.
• Strong verbal and written communication skills; comfortable speaking clearly and professionally over the phone.
• Demonstrates strong numerical aptitude and exceptional attention to detail, with the ability to identify potential errors or concerns when reviewing data.
• High level of patience, accountability and demonstrated ability to maintain confidentiality.
• Ability to manage changing priorities and resilience to staying on task while working independently.
• Solid knowledge with Microsoft Office programs; especially Microsoft Excel.