Role & responsibilities

Executive Customer Service/Customer Care (FTC -(Full-Time Contract))

PRIMARY RESPONSIBILITES

- Provide the highest quality service to customers, in a timely manner, in order to maintain client satisfaction and maximize profit
- Build and proactively manage trust relationships with customers

SPECIFIC RESPONSIBILITES

- Handle day to day operations in a timely, complete and proper manner
- Follow up, monitor and report on all pending activities to the customer
- Prepare quotations, service agreements and tenders within set deadlines (where appropriate)
- Constantly strive to deliver outstanding services
- Listen to and anticipate the clients needs and pains to offer the most suitable solution
- Always act in a friendly and reliable manner
- Prepare regular job status report and communicate to CS Manager
- Ensure correct procedures are adhered to
- Act upon client feedback
- Manage timely trouble shooting and assist customers as necessary
- Ensure availability to customers
- Initiate and support the invoicing and payment collection process
- Build and foster collaboration with internal teams involved in service delivery
- Identify, act upon and follow up client reported issues and inform the sales, operations and KAM teams as appropriate
- Constantly listen to the voice of the market




- Proactively keep in touch with the client base to strengthen relationships and ensure retention
- Go beyond regular service level and provide extra-mile support
- Abreast of SGS new products and services and propose them to customers as appropriate
- Ask for more business while interacting with customers
- Go beyond clients' core business to identify current opportunities
- Act upon or forward business opportunities beyond sphere of influence to the sales team
- Promote a positive image of SGS
- A all times, comply with SGS Code of Integrity and Professional Conduct

Preferred candidate profile

- Technical skills or basic understanding in the related field
- Strong customer orientation and service-oriented mindset
- Strong listening skills
- Ability to identify clients needs and pains and to propose appropriate solutions
- Ability to articulate and effectively present information
- Determination to achieve targets
- Able to handle multiple tasks concurrently and prioritize
- Strong interpersonal and communication skills
- Ability to build trust relationships
- Team player
- Self-starter and problem solver
- Quick and proactive
- Positive attitude
- Enthusiasm and perseverance
- Flexibility
- Assertiveness
- Excellent verbal and written skills
- Computer literacy

📌 Executive - Customer Care (Gandhidham)
🏢 SGS India
📍 Gandhidham