Service Manager Job Description

We are looking for a detail-oriented service manager to

manage our service department and handle customer

service interactions, implementations and maintenance

,amc revenue ,reports, project management etc.

The service manager's responsibilities include providing the

highest level of customer service, developing lasting

customer relationships, and managing the service team

members. The service manager maintains a solid

working knowledge of all industry standards and

practices as well as the company's products and

services.

As a service manager, you should display a strong

sales-minded attitude as well as excellent leadership

skills. You should also have the ability to develop and

maintain strong, positive relationships with customers

and third-party vendors.

Service Manager Responsibilities:

- Delegating and directing service tasks, monitoring

the progress of current projects, and managing

service team members to ensure the team's

objectives are met within the stipulated

timelines/SLAs.

- Handling customer complaints or concerns quickly

and professionally to maintain good customer

relationships and ensure repeat customers.

- Setting of service levels targets; analysis of data to

inform decision making & Continual Service

Improvement measures

- Coordinating with OEM support for escalations and

ensuring timely resolutions





- Generate Service Revenue as per set targets in

terms of Amcs /Support charges.

- Assisting with or performing administrative tasks,

such as managing and updating CRM, processing

new orders, and tracking inventory.

- Inventory projection and management.
- Resolving service desk problems and improving

service methods to increase the service desk's

productivity and customer service.

- Monitoring department issues and client

complaints to create methods to lessen recurring

issues.

- Follow ISO Process , Conduct Internal Audits wo to

ensure organisation objectives are met.

- Maintaining strong relationships with OEM’s /Disti .
- Ensure accreditation and certification requirements

of various OEM’s.

- Training and working on Skill set matrix based on

gap analysis.

- Maintaining a strong working knowledge of industry

regulations, restrictions, and laws, ensuring the

company's adherence to these regulations, and

remaining current on the industry's standards and

new innovations, materials, tools, and processes.

Service Manager Requirements:

- A bachelor's degree /Diploma with about 10 plus

years of experience.

- Experience working with a system integrator

covering ICT products would be preferred.

- Previous experience managing this role/teams may

be advantageous.

📌 Service Manager (Bengaluru)
🏢 e Solutions India
📍 Bengaluru