Roles and Responsibilities

- Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.

- Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.

- Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.

- Collaborate with internal stakeholders to resolve complex issues that require technical expertise.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

- 0-5 years of experience in BPO/Call Centre environment.

- Excellent communication skills in English language (written & spoken).

- Ability to work rotational shifts including night shifts (UK shift).

- Robust problem-solving skills with ability to handle multiple tasks simultaneously.

- Basic computer knowledge with proficiency in Microsoft Office applications.

Greetings From Ignites Human Capital Services

Freshers

Experienced

Freshers 20k

Experienced

50k

Two way transport

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📌 Top Bpo Infosys hiring, Salary 50k, (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru