About Us

Nanonets is transforming the way businesses work

Our AI platform takes the manual, messy, time consuming work that bog down industries like finance, healthcare, supply chain, and more and turns them into seamless, automated processes

What once took hours of human effort now takes seconds with Nanonets

Our client footprint spans across 34% of Fortune 500 enabling businesses across various industries to unlock the potential of AI in automating their business processes

More than 10,000 businesses trust Nanonets because we don t just promise efficiency we deliver it with unmatched accuracy, seamless integrations

In 2024, we raised a $29M Series B led by Accel with continued backing from Elevation Capital and YCombinator, fueling our mission to reshape entire industries through intelligent automation

With revenues tripling year over year and a rapidly scaling global team, we re not just imagining the future of work we re building it

Read about the release here:

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The Role

We re hiring a Technical Engagement Manager to own the post sale customer journey and ensure customers achieve meaningful business outcomes with Nanonets

This role sits at the intersection of customers, product, and engineering blending stakeholder management, light technical fluency, and project leadership

This is not a pure Customer Success or Account Management role this position requires hands-on delivery ownership and technical fluency

You will be the primary point of contact for customers after implementation, responsible for driving adoption, managing expectations,



and representing the customer s voice internally

Roles and Responsibilities

Customer Engagement Ownership

- Own customer relationships post implementation and serve as the single point of contact for ongoing engagement

- Build trusted relationships with customer stakeholders across technical and non technical teams

- Proactively manage customer expectations, risks, and escalations to ensure long term satisfaction and retention

Project Delivery Management

- Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams

- Partner closely with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines

- Maintain and prioritize backlogs across multiple customer accounts

- Plan and communicate project timelines using structured documentation (project plans, trackers, presentations)

- Ensure end to end testing and validation of workflows before customer release

Customer Advocacy Product Feedback

- Act as the voice of the customer internally, clearly surfacing feedback, enhancement requests, and recurring themes

- Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes





- Support renewals and expansions by demonstrating value realization and impact

Requirements and Skills

- 3+ years of experience in stakeholder facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager

- Bachelor s degree in Computer Science, Engineering, or a related technical field OR prior experience working as a software engineer or in a technical development role

- Demonstrated experience leading end-to-end SaaS implementations in partnership with engineering teams

- Robust technical fluency comfortable discussing APIs, integrations, data workflows, and system constraints (no coding required)

- Experience translating business requirements into structured technical documentation (PRDs, specs, workflows)

- Proven ability to manage multiple complex customer implementations simultaneously

- Strong stakeholder management skills with both technical and non-technical audiences

Nice to Have

- Experience in AI/ML, workflow automation, document processing, or enterprise SaaS

- Experience working with enterprise or mid-market customers in production environments

- Prior experience balancing customer demands with product roadmap constraints

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Engagement Manager (Bengaluru)
🏢 Nanonets
📍 Bengaluru