Role & responsibilities

Quality Assurance & Process Improvement

- Analyze the root causes of in-house rejection and customer rejection and ensure implementation of effective corrective actions.
- Drive initiatives to reduce Cost of Poor Quality (COPQ) through systematic analysis and process improvement.
- Ensure product quality and process stability through regular monitoring and improvement initiatives.

2. Customer Complaint Management

- Review and prepare CAPA (Corrective and Preventive Action) reports for customer complaints received from the marketing team.
- Verify the effectiveness of implemented corrective actions to prevent recurrence.

3. Audit Management

- Plan and conduct internal audits of all mines and operational units as per the approved monthly audit plan.
- Ensure audit reports are shared with concerned departments within three days of audit completion.




- Prepare and present monthly internal audit summary reports to department heads and management.

4. Compliance & Certification

- Coordinate and manage external audits for ISO 9001 certification and ensure compliance for QM-1 and QM-2 units.
- Drive implementation and compliance with ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health & Safety Management System).
- Support the organization in achieving and maintaining EcoVadis Certification.
- Plan for IATF 16949 certification

5. Training & Capability Development

- Identify training needs and prepare the Training Need Identification (TNI) for the TQM department.
- Ensure quality-related trainings are conducted as per the training plan to build capability across the organization.

📌 Quality Manager (Jaipur)
🏢 Udaipur Mineral Development Syndicate
📍 Jaipur