Job Title: Technical Support Executive (App & Website Support)

Company: LionLender Finance Pvt. Ltd.
Location: Nagpur
Employment Type: Full time

Job Summary

LionLender Finance is looking for a proactive and customer-focused Technical Support Executive to assist users with our mobile application and website. The ideal candidate should have basic technical knowledge, excellent communication skills, a problem-solving mindset, and a basic understanding of financial products and services.

Key Responsibilities

- Provide technical support to customers using the mobile app and website.
- Troubleshoot and resolve login, registration, payment, and application-related issues.
- Guide customers through app features and website functionality.
- Handle customer queries via phone, WhatsApp, email, and chat.
- Coordinate with the technical team to escalate unresolved issues.
- Record and track customer complaints in the support system.
- Ensure timely resolution while maintaining high customer satisfaction.
- Test app and website features after updates and report bugs or issues.
- Assist customers with basic loan application and finance-related queries.
- Maintain accurate records of customer interactions and issue resolutions.

Required Skills

- Basic knowledge of mobile apps, websites,



and internet troubleshooting.
- Basic understanding of finance, loans, or NBFC products.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Good customer handling and interpersonal skills.
- Ability to work under pressure and manage multiple tasks.
- Familiarity with Microsoft Office (Excel, Word) and Google Workspace is an advantage.

Qualification

- Graduate in Any Stream (B.Com, BBA, BCA, B.Sc., BA, or equivalent).
- Freshers with good technical aptitude are welcome.
- Experience in Technical Support, Customer Support, Help Desk, or FinTech/NBFC is preferred.

Preferred Candidate Profile

- Customer-centric attitude.
- Quick learner with strong troubleshooting skills.
- Positive attitude and team player.
- Basic understanding of Android/iOS applications.
- Comfortable communicating in English, Hindi, and Marathi (preferred).

Salary & Benefits

- Attractive Salary + Performance Incentives
- Career Growth Opportunities
- Training & Skill Development
- Friendly and Professional Work Environment

Join LionLender Finance and help deliver an exceptional digital experience to our customers while building your career in the FinTech industry.

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