Hiring: Sales Quality Analyst | PolicybazaarLocation: KOCHI

Experience: 1-5 Years

Key Responsibilities

- Monitor and audit sales calls to ensure adherence to quality standards and compliance.
- Evaluate agent performance based on predefined quality parameters.
- Conduct call calibrations with stakeholders to ensure consistent evaluations.
- Deliver timely and constructive feedback to improve sales performance.
- Identify process gaps and recommend quality improvement initiatives.
- Prepare quality reports, scorecards, and trend analysis.
- Collaborate with Operations and Training teams to drive continuous improvement.
- Ensure compliance with company policies and regulatory guidelines.

Eligibility

- Graduate in any discipline.
- 1+ year of experience in Sales Quality, Call Auditing,



or Quality Assurance.
- Experience in outbound sales process quality is preferred.
- Strong analytical, communication, and coaching skills.
- Good knowledge of MS Excel and reporting.
- Experience with call monitoring and calibration processes is an advantage.

Why Join Policybazaar?

- Opportunity to work with one of Indias leading InsurTech companies.
- Career growth in a performance-driven workplace.
- Exposure to large-scale sales operations and quality excellence.
- Learning and development opportunities.

[email protected]

📌 Call Quality Analyst || Sales Process || Kochi ||
🏢 PolicyBazaar
📍 Kochi