Company Name: Jeena Sikho Lifecare Ltd.
Job Title: Courier Coordinator B2C
Department: Logistics & Operations
Location:Zirakpur
Open Positions: 1
Salary Budget: 20,000 25,000 per month
Working Days: 6 Days a Week
Job Summary
The Courier Coordinator – B2C will be responsible for managing courier operations, ensuring timely dispatch and delivery of customer orders, coordinating with courier partners, resolving shipment-related issues, and maintaining smooth logistics operations to ensure a seamless customer experience.
Key Responsibilities
- Manage end-to-end B2C courier and shipment operations.
- Coordinate with courier partners for timely order pickups and deliveries.
- Monitor shipment status and ensure timely delivery of orders.
- Handle shipment escalations, delays, RTOs, and courier-related issues.
- Track orders through courier portals and update internal teams on shipment status.
- Coordinate with warehouse, customer support, and sales teams for smooth dispatch operations.
- Ensure accurate order processing and dispatch documentation.
- Follow up with courier partners to resolve delivery concerns and customer complaints.
- Maintain shipment records and prepare daily/weekly logistics reports.
- Monitor courier performance and suggest process improvements.
Required Skill Set
- Experience in B2C courier operations and shipment coordination.
- Positive knowledge of courier portals and shipment tracking systems.
- Ability to handle shipment escalations and courier-related issues efficiently.
- Strong coordination skills with internal teams and courier partners.
- Excellent communication and follow-up skills.
- Knowledge of order dispatch, delivery monitoring, and logistics processes.
- Basic proficiency in MS Excel and reporting.
Candidate Requirements
- Graduate in any discipline.
- 1–3 years of experience in courier operations, logistics, e-commerce, or supply chain management.
- Experience with B2C courier operations will be preferred.
- Detail-oriented with strong problem-solving abilities.
Preferred Profile
- Candidates from e-commerce, logistics, courier, retail, or supply chain industries.
- Experience handling multiple courier partners and shipment volumes.