- Job Context & Challenges: Keeping abreast of regulatory, product, policy and system changes
- The challenge is to overcome systems and infrastructure constraints (particularly in small towns) in the smooth processing of pre & post issuance & accounting operations in a high growth and fluid environment
- Assess and manage resource allocation in an environment of frequent changes in business rules, regulations and increasing volumes
- 73% of branches are working with a single resource
- Managing absenteeism and deputation is a key challenge, especially with branches being spread far and wide across the state
- DSF has a Pan India presence of Sales & Distribution team
- Considering the fact that the field requires support on the fly, branches have to actively coordinate with the central teams to provide prompt and accurate support
- Banca & CAB Channels work with Banks, Corporate Agents/Brokers respectively
- Within CAB, each of the channel partner types has different models of business
- Understanding this vast array of business models and processes, giving regular training to CSEs and monitoring their process understanding is a key challenge
- Managing and delivering on the high expectations of SHNI & HNI customers, as well as addressing requests for exceptions to processes




- Managing expectations during month ends & year ends (fluctuations in volumes)
- The challenge is to ensure that service standards are met in a consistent manner in spite of spikes in volumes
- Continuous review of processes and first-level approval of deviations of a minor nature from standard process and practice
- Handling Sales behaviour effectively in order to ensure compliance with internal and external guidelines
- Skilling team members in diverse and complex processes and ensuring productivity immediately on joining
- Engaging and monitoring the activities of team members to raise the bar for performance to meet tight delivery deadlines, within systems and infrastructure constraints
- Providing a single-window service to high-priority clients requires multi-skilling of team members, thereby ensuring all team members can process a variety of requests independently
- Keeping abreast of cross-business products & policies to be able to generate value for ABC and not ABSLI alone

Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Financial Service Operations Professional (Bengaluru)
🏢 Aditya Birla Insulators
📍 Bengaluru