Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Business Health Insurance Unit Aditya Birla Health Insurance Company Ltd Location Thane, Mumbai Poornata Position Number of the job Reports to: Poornata Position Number Poornata Position Title of the job Manager / Sr. Manager Reports to: Poornata Position Title Associate Vice President Function Operations Reports to: Function Operations Department RUG Reports to: Department RUG / Group Operations Designation of the Employee Manager / Sr. Manager RUG / Group Operations Designation of the Manager AVP / Sr. Chief Manager RUG / Group Operations Date of writing/updation of JD

3) Job Context Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section

Currently majority of business processes are manual and manpower dependent, hence urgent need of digitizing the operations, customer servicing and experience. Constant updation on process and procedures are required to provide the unified experience to customer and partners. Managing very large no of insured lives and corresponding transactions recons with available Technology bandwidths. Inter departmental dependencies for customer resolution. Manage unplanned spike in the volumes with available manpower and technology bandwidths.

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4 7 key result areas)

Key Result Areas Supporting Actions Group Business Operations Ensure TAT s Accuracy targets of transactions while maintaining the regulator/company guidelines. Review process regularly and ensure that the changes are implemented.



Liaise with distribution partners for periodic reviews and process alignment Ensure process and system reference manuals in place. Ensure publications and verification of all transaction reports on defined period. Coordinate and ensure that the system requirements are as per product and compliance guidelines Coordinating with the multiple stakeholders in the organization including Sales, Underwriters, IT, Legal, Fice to design a process as per the partner s requirements Identify and ensure that the Customer satisfaction parameters are measured and monitored for improvement Work closely with distribution team and channel partners in designing new processes for business acquisition.

5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 23 lines for each report) Assistant Manager : Ensuring Policy Issuance and COI communication Assistant Manager : Ensuring Transaction recon and settlement / Servicing

6) Relationships: Describe the nature and purpose of most key contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal Fice Underwriting Claims Complaints and grievance Contact Centre Sales IT Compliance Marketing Regular MPH Setup Policy Issuance, Cancellation Refunds New partner Onboarding Tech support Regulatory compliance Customer Communication External Distribution partner and vendors Service Vendors Regular Regular Ensuring active engagement with distribution partner and broker Ensuring service level management for outsourced activities

7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is

Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 AM- Ops - Business Operations (Thane)
🏢 Aditya Birla Insulators
📍 Thane