JOB DESCRIPTION: TELECALLER

Company: dnA Consulting

Position: Telecaller

Role Type: Full-time

Department: Business Development / Client Outreach

Location: Mysuru

Work Model: Office-based

Reporting To: Business Development Manager / Management

About dnA Consulting

dnA Consulting is one of Indias fastest-growing finance, accounting, tax, audit and business advisory firms. We work with startups, established businesses, multinational organisations, founders and CXOs across India and international markets.

Our services include accounting, taxation, GST, audit, outsourced CFO services, financial reporting, corporate compliance, international bookkeeping and business advisory.

dnA Consulting has received significant recognition for its work:

1. Featured by The Times of India as a fast-growing consulting firm.
2. Recognised by Finance Outlook India among the Top 10 Most Promising Tax and Legal Consultants in Bangalore 2025.
3. Recognised by The Indian Express as one of the most preferred CFO teams among founders and CEOs.

We offer a high-performance work environment with strong learning opportunities and a clear pathway to leadership and management roles.

ABOUT THE ROLE

dnA Consulting is looking for a confident and highly communicative Telecaller who can speak English, Hindi and Kannada fluently.

The candidate will be responsible for speaking with prospective clients, understanding their requirements, introducing the companys services, scheduling meetings and maintaining proper follow-up.

This role requires excellent spoken communication, confidence on calls, strong listening skills and professional conduct.

Communication skills are non-negotiable for this position.

KEY RESPONSIBILITIES

1. Make outbound calls to prospective clients and business leads.
2. Introduce dnA Consulting and explain the firms services clearly and professionally.
3.



Communicate fluently in English, Hindi and Kannada depending on the customers preference.
4. Understand client requirements and identify potential business opportunities.
5. Schedule meetings, consultations and follow-up calls for the business development team.
6. Follow up with prospective clients regularly and maintain continued engagement.
7. Maintain accurate call records, lead status and follow-up details in Excel, Google Sheets or CRM systems.
8. Update daily call reports, meeting schedules and conversion status.
9. Handle incoming enquiries and provide basic information regarding services.
10. Coordinate with internal teams for client meetings, proposals and further discussions.
11. Maintain a professional, polite and confident tone during every call.
12. Achieve daily, weekly and monthly calling and meeting targets.
13. Handle objections patiently and communicate the value of the firms services effectively.
14. Ensure that no genuine lead is lost due to delayed follow-up.
15. Maintain confidentiality of client information, lead data and internal business records.

REQUIRED SKILLS

1. Excellent spoken English is mandatory.
2. Excellent spoken Hindi is mandatory.
3. Excellent spoken Kannada is mandatory.
4. Robust communication and convincing skills.
5. Confidence in speaking with business owners, founders, managers and professionals.
6. Good listening and interpersonal skills.
7. Ability to understand customer requirements quickly.
8. Strong follow-up discipline.
9.



Basic knowledge of MS Excel, Google Sheets and email communication.
10. Ability to work with targets and deadlines.
11. Professional telephone etiquette.
12. Clear voice, good pronunciation and confident communication.

ELIGIBILITY AND EXPERIENCE

1. Any graduate or undergraduate with excellent communication skills may apply.
2. Prior experience in telecalling, telesales, customer support, business development or client coordination will be preferred.
3. Freshers with exceptional spoken English, Hindi and Kannada may also apply.
4. Candidates must be willing to work from the Mysuru office.
5. Local candidates or candidates willing to relocate to Mysuru will be preferred.

PERFORMANCE EXPECTATIONS

1. Maintain high call quality and professional communication.
2. Achieve assigned daily and monthly calling targets.
3. Generate qualified leads and schedule genuine client meetings.
4. Maintain proper call and follow-up records.
5. Respond to prospective clients promptly.
6. Demonstrate consistency, discipline and ownership.
7. Improve lead conversion through regular and professional follow-up.

SOFT SKILLS REQUIRED

Confidence, communication, patience, persistence, professionalism, discipline, ownership, listening ability, positive attitude and willingness to learn.

WHAT WE EXPECT

We are looking for someone who can communicate confidently, build interest and create a positive first impression of dnA Consulting.

The candidate should not simply make calls. The person should understand the prospect, communicate clearly, follow up consistently and help convert genuine enquiries into business opportunities.

This is a performance-oriented role for someone who wants to build a long-term career in client communication, business development and sales.

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