Role Purpose

The IT Analyst - Business Applications will support the implementation, stabilization and user adoption of Sales Force Automation (SFA), DMS and future Digital Transformation initiatives by providing user support, training, master data management and implementation assistance across all operating units.

Role & responsibilities

- Provide first-level application support for SFA users by attending user queries, resolving operational issues, and ensuring smooth day-to-day system usage.
- Create and manage user IDs, route allocations, employee mapping, customer master updates, and other application master data as per business requirements.
- Conduct user training, refresher sessions and Go-Live support for Sales Officers, Supervisors, Depot users and other business users during implementation and stabilization.
- Prepare, validate and consolidate large volumes of implementation data using Microsoft Excel, ensuring timely availability of accurate data for uploads, reporting and system configuration.




- Maintain implementation documentation, SOPs, user manuals, training records and issue trackers, while supporting subsequent phases including Dashboard & Analytics, Order Indent, Van Sales and Depot Force implementation.
- Functional Competencies Advanced Microsoft Excel (Mandatory): VLOOKUP / XLOOKUP, Pivot Tables, Data Validation, Conditional Formatting, Lookup & Logical Functions, Solid data analysis and data cleansing skills, Business Application Support, User Training & Documentation, Master Data Management, Basic Microsoft 365 knowledge, Good written and verbal communication

Preferred candidate profile

- Graduate (BCA/B.Sc. IT/ B.Tech/ B.E./ B.Com with strong Excel skills preferred)
- 2-5 years of experience
- Strong Excel and data handling skills.
- Exposure to ERP, CRM, SFA/DMS, HRMS, or Fleet systems is an advantage.

📌 IT Analyst Business Applications (Ranchi)
🏢 Moreish Food
📍 Ranchi