Job description

Roles and Responsibilities

- Manage customer relationships through effective communication, issue resolution, and query management.
- Ensure high levels of client satisfaction by providing exceptional service and resolving escalated issues promptly.
- Oversee backend support operations, including process management, customer operations, and front office support.
- Develop strong relationships with clients to understand their needs and preferences for optimal service delivery.
- Collaborate with cross-functional teams to resolve complex issues and improve overall customer experience.
- Targeted approach to CRM lifecycle processes such as collections, possessions, transfers, registries etc.

Desired Candidate Profile





- 510 years of experience in a similar role within the travel industry or a related field.
- Robust understanding of CRM systems and the ability to leverage data insights for informed decision-making.
- Excellent communication skills with the ability to build rapport with customers at all levels.
- Prior real estate experience is preferred. Should have worked on client management software to manage CRM processes.
- Proven track record of delivering outstanding customer experiences while maintaining high levels of productivity.

📌 CRM Executive (Rohtak)
🏢 Royal Green Realty
📍 Rohtak