- Work closely together with the different departments within the order to cash cycle, along with customers to ensure accounts are accurate and up to date
- Manage collection activities such as sending follow-up email inquiries and phone calls regarding outstanding customer account balances
- Keep detailed records of correspondence with customers on overdue items to ensure evidence of actions taken is always available
- Investigate and resolve internal and external customer inquiries related to invoice status and issues
- Provide customers with statements, invoices, and assistance as needed to facilitate payments
- Notify sales team of delinquent accounts and any actions being taken
- Timely escalate accounts for assistance when issues are identified or where appropriate
Cash Receipts
- Review daily bank activity and apply cash receipts to customer invoices
- Review and reconcile customer overpays, short pays and discrepancies
- Follow up with customers to obtain sufficient remittance advices to accurately post cash received