Job Role ServiceNow Project Manager Exp 7 to 11 years Location Pan India and preferred Bengaluru Role Summary We are looking for an experienced ServiceNow Project Manager to lead a 15month offshore implementation program focused on ITSM Qualified Plus automation ITOMdriven change risk scoring service request automation knowledge automation incident automation and operational runbook automation The candidate will be responsible for overall delivery governance stakeholder coordination planning risk management dependency tracking and ensuring successful execution of phased ServiceNow automation outcomes The scope is aligned to the attached project roadmap covering change request knowledge incident and runbook automation Key Responsibilities Own endtoend project planning execution governance tracking and reporting for the ServiceNow automation implementation roadmap Coordinate across business stakeholders ServiceNow platform teams ITSM process owners infrastructure teams security IAMHR integration teams and offshore delivery teams Manage scope schedule risks issues dependencies RAID logs milestone tracking and leadership reporting Drive delivery of automation outcomes including change risk scoring catalog workflows knowledge automation incident autocategorization and operational runbooks Elevate HiServiceNow Word Ensure delivery adherence across the 15month phased timeline and coordinate handover to BAU support teams Elevate HiServiceNow Word Track implementation readiness including licensing AI plugin availability workflow data fabric resource onboarding and integration dependencies Primary Skills ServiceNow ITSM ITOM implementation project management ITILaligned delivery management for Incident Change Request Problem and Knowledge Management Program planning governance RAID management and executive reporting Agile hybrid delivery management
Stakeholder and vendor coordination
Offshore delivery management
Secondary Skills
Understanding of ServiceNow AI ML automation capabilities
Knowledge of ITOM AIOps CMDB service mapping and operational runbooks
Familiarity with ServiceNow licensing platform delivery and integration dependencies
Experience with transition to BAU support
Exposure to Power BI ServiceNow dashboards and SLAKPI governance
Preferred Experience
10 years of IT projectprogram management experience
5 years managing ServiceNow ITSM ITOM implementation or enhancement projects
Experience managing offshore teams and customerfacing delivery governance
Qualifying Questions
Have you managed a ServiceNow ITSM or ITOM implementation involving Incident Change Request Knowledge or CMDBrelated workflows
Have you managed AIautomationled delivery initiatives such as autoassignment risk scoring virtual agent or runbook automation Can you independently manage project governance RAID tracking milestone reporting stakeholder communication and offshore delivery execution
<
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.