The Channel Management Officer is responsible for achieving the assigned sales budget through effective management and support of channel partners (CPs). The role includes ensuring operational excellence, maintaining company branding standards, and driving franchisee growth and network expansion.
Key Responsibilities:
Sales Target Achievement:
Support channel partners in achieving their sales and revenue targets.
Track and monitor CP performance regularly to ensure consistent growth.
Franchisee Development & Management:
Identify potential areas for new franchise opportunities.
Onboard and train recent franchisees in line with company policies.
Ensure continuous improvement and development of existing franchise partners.
Branding & Office Standards:
Monitor and maintain franchise office standards in accordance with company branding guidelines.
Conduct regular audits and provide feedback for improvement.
Network Upkeep & Expansion:
Support the expansion of the delivery and pickup network through strategic planning.
Ensure infrastructure and service levels are maintained at all channel partner locations.
Essential Skills:
Strong communication skills (verbal and written)
Ability to convince and influence stakeholders
Excellent interpersonal and relationship-building abilities
Desirable Skills:
Prior experience in the courier or logistics industry
Familiarity with franchisee business models
Operational knowledge of channel sales
Qualifications & Experience:
Graduate in any discipline
Minimum 3–4 years of experience in the courier or logistics industry