Quality Function

- Lead, supervise, and manage a team of 300+ Quality Auditors (QAs).
- Foster an inspiring team workplace with open communication and collaboration.
- Design and implement QA capacity planning aligned with project and business requirements.
- Delegate responsibilities effectively and set clear deadlines.
- Oversee quality management for OP (ED/EM/SDS/ANC/OBV), ProFee Surgery & EM, and IP DRG projects.
- Ensure quality control in line with client SLAs.
- Drive effective implementation and adherence to the organizations Quality Management System (QMS).
- Monitor team performance and track key quality metrics.
- Conduct random audits of auditors to ensure audit accuracy and consistency.
- Perform Root Cause Analysis (RCA) on audit observations; identify knowledge gaps and develop corrective action plans in collaboration with Quality Leads and Operations Managers.
- Identify training needs and provide ongoing coaching and mentoring to QA teams.




- Address team feedback proactively and resolve conflicts effectively.
- Recognize high performers and reward achievements.
- Encourage innovation, continuous improvement, and business enhancement ideas.
- Initiate and organize team-building activities.
- Identify improvement opportunities and implement structured action plans.

Client Communication & Stakeholder Management

- Support preparation and presentation of client reports related to quality scores and improvement action plans.
- Partner with business units to build a comprehensive support structure for clients and coding teams.
- Maintain accurate and compliant documentation related to medical coding, billing, and quality assurance.
- Lead the development, implementation, and ongoing management of the Quality Assurance Program.

Contact- Rajan @ +91 (phone hidden)

📌 Director or Associate Vice President Medical Coding (Sambhajinagar)
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📍 Sambhajinagar