Hiring for TOP bpo's in Bangalore

Technical Support/Customer support/Nonvoice/VOICE

Roles and Responsibilities

- Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
- Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
- Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
- Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

- 1-5 years of experience in BPO/Call Centre workplace.
- Excellent communication skills in English language (written & spoken).
- Ability to work rotational shifts including night shifts (UK shift).
- Strong problem-solving skills with ability to handle multiple tasks simultaneously.
- Basic computer knowledge with proficiency in Microsoft Office applications.

For Interview

call HR @(phone hidden)

📌 Customer Support /Voice/nonvoice BTM Location salary 6lks (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru