Company: StratApps Solutions Pvt. Ltd.
Location: Bangalore (On-site)
Shift: US Shift (24x7 Rotational Support)
Experience: 48 Years
Employment Type: Full-Time

About the Role

StratApps Solutions Pvt. Ltd. is seeking a highly skilled Senior Technical Support Engineer with strong expertise in Prisma Access and enterprise network security technologies. The ideal candidate will provide post-sales technical support to global customers, troubleshoot complex networking and security issues, and collaborate with cross-functional teams to ensure timely issue resolution and customer success.

Key Responsibilities

- Provide advanced technical support to enterprise customers and partners.
- Troubleshoot complex issues related to Prisma Access, GlobalProtect, VPN, and network security.
- Perform fault isolation, root cause analysis, and recommend effective solutions.
- Manage support cases from initiation through closure while meeting SLA commitments.
- Provide configuration guidance and best practices to customers.
- Collaborate with Engineering and Product teams to resolve critical technical issues.
- Create and maintain knowledge base articles and technical documentation.
- Participate in technical discussions and continuous process improvements.
- Provide on-call support during critical customer incidents, when required.

Mandatory Skills





- 48 years of experience in Technical Support, Network Security, or Network Operations.
- Hands-on experience with Prisma Access and GlobalProtect.
- Strong understanding of TCP/IP, Routing, Switching, DNS, and Network Troubleshooting.
- Experience with Remote Access VPN, IPsec VPN, and SSL VPN technologies.
- Good knowledge of Firewall technologies and Firewall Management Systems.
- Experience with Authentication Protocols such as SAML, LDAP, and RADIUS.
- Strong understanding of PKI (Public Key Infrastructure) and certificate-based authentication.
- Experience troubleshooting enterprise network security environments.
- Knowledge of IDS/IPS, NAT, Security Policies, and VPN technologies.
- Robust analytical, troubleshooting, and root cause analysis skills.
- Excellent written and verbal communication skills.
- Willingness to work US Shift from the Bangalore office.

Preferred Skills

- Experience with Panorama administration and troubleshooting.
- Knowledge of AWS, Azure, VMware, or other cloud networking platforms.
- Experience with Cisco, Fortinet, Check Point, or Juniper security products.
- Working knowledge of Windows, Linux, and macOS troubleshooting.
- Palo Alto certifications such as PCNSA or PCNSE will be an added advantage

📌 Senior Technical Support Engineer Prisma Access (Bengaluru)
🏢 Stratapps Solutions
📍 Bengaluru