Key Responsibilities :-

Mobile App Technology Strategy & Roadmap

- Define and execute the technology roadmap for the BOBCARD Mobile App aligned with business, product, and customer experience objectives.
- Drive mobile-first innovation and identify emerging technologies to enhance app capabilities, customer engagement, and operational efficiency.
- Collaborate with Product, Business, Operations, Risk, and Compliance teams to translate business requirements into scalable technology solutions.

Mobile Application Development & Delivery

- Lead end-to-end mobile application development across Android and iOS platforms.
- Oversee application architecture, design, development, testing, deployment, and release management.
- Ensure timely delivery of new features, enhancements, and integrations while maintaining high quality standards.
- Drive Agile and DevSecOps practices to improve delivery velocity and application stability.

Customer Experience & Digital Engagement

- Enable seamless digital customer journeys across onboarding, card servicing, payments, rewards redemption, EMI conversion, limit enhancement, add-on cards, and customer support functionalities.
- Partner with UX/UI teams to improve usability, accessibility, personalization, and customer satisfaction.
- Monitor customer feedback, app store ratings, and digital complaints to identify and address improvement opportunities.

Mobile Platform Performance & Reliability

- Establish proactive monitoring frameworks for app performance, uptime, crash analytics, and transaction success rates.
- Drive resolution of production issues and ensure optimal application performance and availability.
- Define and track key metrics including app adoption, engagement, retention, conversion, crash rates,



and response times.

Technology Architecture & Integration

- Define and maintain scalable mobile application architecture leveraging APIs, microservices, middleware, and cloud technologies.
- Ensure seamless integration with core card management systems, payment gateways, CRM platforms, fraud systems, and third-party service providers.
- Drive modernization initiatives to enhance scalability, security, and performance.

Security, Risk & Regulatory Compliance

- Implement secure mobile application development practices and ensure compliance with RBI, NPCI, PCI-DSS, and data privacy requirements.
- Establish robust authentication, authorization, encryption, and fraud prevention mechanisms.
- Collaborate with Information Security and Risk teams to conduct vulnerability assessments and security reviews.

Vendor & Stakeholder Management

- Manage relationships with mobile technology vendors, implementation partners, and service providers.
- Evaluate new technology solutions and ensure optimal vendor performance and cost efficiency.
- Work closely with senior business stakeholders to prioritize initiatives and deliver measurable business outcomes.

Team Leadership

- Build and lead a high-performing mobile technology team comprising architects, developers, QA, DevOps, and support professionals.
- Foster a culture of innovation, accountability,



customer-centricity, and continuous improvement.
- Mentor team members and drive capability development in mobile technologies and digital platforms.

Applicants should possess the following attributes:

- Robust experience in mobile application development and delivery across Android and iOS platforms.
- Deep understanding of mobile application architecture, APIs, microservices, cloud technologies, middleware (ESB), and integration frameworks.
- Experience managing large-scale consumer-facing mobile applications with high transaction volumes.
- Strong knowledge of mobile performance optimization, app security, CI/CD pipelines, DevSecOps, and application monitoring tools.
- Hands-on experience with digital banking, credit cards, payments, fintech, or BFSI mobile platforms.
- Understanding of RBI guidelines, PCI-DSS standards, cybersecurity frameworks, and regulatory compliance requirements.
- Proven track record of delivering mobile technology transformation initiatives and customer-centric digital solutions.
- Excellent stakeholder management, leadership, communication, and vendor management skills.
- Ability to manage technology teams, project budgets, and complex cross-functional programs.
- Strategic mindset with a focus on innovation, customer experience, scalability, and business outcomes.

Preferred Experience

- 12+ years of experience in Digital Technology, Mobile Engineering, or Digital Platform Development.
- Prior experience in Banking, Credit Cards, Payments, FinTech, or Digital Financial Services organizations.
- Experience in managing mobile app ecosystems serving large customer bases and driving digital adoption.

📌 VP / AVP - Mobile App Development & Technology (Goregaon)
🏢 BOBCARD
📍 Goregaon