- Handle inbound and/or outbound customer calls in a skilled manner
- Resolve customer queries, concerns, and complaints effectively and promptly
- Provide accurate information about products, services, or processes
- Maintain high levels of customer satisfaction through excellent service
- Manage a high call volume (up to 100 calls per day) efficiently
- Document customer interactions and update records in the system
- Follow company guidelines, scripts, and quality standards
- Collaborate with internal teams to resolve complex issues
- Meet individual and team performance targets (KPIs)
- Ensure compliance with company policies and procedures
Salary: 25K to 30K, depends on the interview performance