Work Location- Bangalore

Role & responsibilities

- Responsible for preparing presentation, editing and formatting of documents in a variety of software and media. Ensures timely delivery of accurate output
- Ensures self/ the teams (if assigned) metric standard is met all time
- Complete all audits, Investigation report within stipulated time
- Raise any clarification to client and support shift leads in managing queue when in need
- Keep shift leads/client managers proactively informed of any training requirements
- Adhere to information security, print security and physical access procedures
- Supports all double star and double star plus operators by giving live assistance
- while processing jobs and do check to ensure jobs are delivered first time right
- Ensure process adherence at all times




- Manage queues / workflow
- Keep track of client complaints and take necessary actions to avoid complaints
- Coach and mentor all operators in the team to help them improve on their performance
- Adhere to information security, print security and physical access procedure

Preferred candidate profile

Essential Qualifications: Graduate in any discipline

Technical Qualifications: MS-Office

Experience: Minimum of 5 years experience

Work Schedule: This role requires you to work in a adaptable schedule (Regular / Day, Night and Weekend shifts)

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