- Manage and oversee the collection process to ensure timely debt recovery.
- Develop and implement effective strategies to improve collection efficiency.
- Collaborate with internal teams to resolve customer complaints and issues.
- Analyze and report on collection performance metrics to identify areas for improvement.
- Ensure compliance with company policies and procedures.
- Lead and motivate a team of collection professionals to achieve targets.
Job Requirements
- Proven experience in collection management or a related field.
- Strong knowledge of employment firms and recruitment services.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Robust analytical and problem-solving skills.
- Familiarity with industry trends and best practices.