Job Description

Principle Duties/Responsibilities :

Support Ongoing Initiatives:

Act as a subject matter expert (SME) to onboard new divisions and products into PIM

Develop relationships with divisional and business unit subject matter experts and product content specialists (PCS)

Coordinate with stakeholders to define and expand data models and attribution for current products and acquisitions

Work with PCS to expand product and classification hierarchies to reflect NPIs, business acquisitions, and divisional consolidations

Support ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives

Support cross-functional projects in partnership with Digital Product and Platform Owners, DS/IT, Finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution

Support PIM System Users:

Manage governance operational processes, including Service Desk requests

Implement governance requests to support the OneAgilent omnichannel data model

Coordinate cross-functional tasks with content strategists and information architects to improve customer experience

Empower the localization team to operationalize translation processes

Drive continuous initiatives to improve the operational efficiency of PIM

Participate in Digital Channel projects to expand the PIM footprint for enhanced omnichannel experiences

Translate VOC (Voice of Customer) into actionable insights and partner with the digital portfolio manager to develop a long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders

Create and Deliver User Documentation and Training:





Develop and manage user documentation, including operational and governance process flows and user playbooks

Onboard and train new PIM users

Create self-serve help tools, such as reference videos and FAQs, to support stakeholders

Collaborate with Digital Product Adoption teams to provide technical aspects of training on new solutions and define key metrics and dashboards to track KPIs

Support Data Modeling, Standardization, Cleanup, and Migration/Conversion:

Work with data stewards and PCS to monitor data integrity

Support future onboarding of data into PIM to support eCommerce, self-serve, business intelligence, other business systems, and external customer/distributor needs

Conduct market research, experimentation, customer co-design, and competitive analysis to gain in-depth market intelligence when needed

Translate customer feature requirements and capture them into Agilent s IT technical documents for IT to scope out projects

Create and Maintain Import/Export Data Feeds and Reporting:

Manage import and export configurations to support bulk data updates and system integrations

Manage export configurations to support distributor/partner/channel requirements (eg, eCatalogs, China commerce)

Generate system reports to support business requirements

Be accountable for tracking and delivering projects on-time and on-budget

Own test strategy and coordination of cross-functional teams for digital solution testing and business sign-off

Recommend enhancements for existing functionalities to improve ease of use for customers

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Digital Platform Analyst- Product Information Management (PIM) (Gurugram)
🏢 Agilent Technologies
📍 Gurugram