Role & responsibilities

Location : Trichy

Key Responsibilities

- Handle inbound and outbound customer calls.
- Respond to customer queries via phone, email, and chat.
- Resolve customer complaints in a timely and professional manner.
- Escalate unresolved issues to the appropriate teams.
- Maintain accurate customer records and update CRM systems.
- Follow up with customers to ensure issue resolution.
- Provide information about products, services, and company policies.
- Meet service quality and productivity targets.
- Maintain high customer satisfaction (CSAT) scores.
- Work collaboratively with internal teams.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Good problem-solving and analytical skills.
- Basic computer knowledge (MS Office, Email).




- Experience with CRM tools (Salesforce, Zoho CRM, Freshdesk, CRMNext, etc.) is an advantage.
- Ability to multitask and work under pressure.
- Valuable listening and interpersonal skills.
- Positive attitude and willingness to learn.

Preferred Qualifications

- Graduate in any discipline.
- Experience in Customer Support, Voice Process, BPO, Call Center, or Helpdesk is preferred.
- Freshers with excellent communication skills are welcome.

Work Environment

- Work from Office / Hybrid (as per business requirement)
- Rotational shifts (if applicable)
- Weekend support may be required.

Keywords for Recruitment

Preferred candidate profile

📌 Process Associate (Tiruchirappalli)
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