- Efficiently drive BKT1 resolutions of overdue accounts of Retail Products
- Manage and motivate a team of telecallers (8 10 typically) to meet daily productivity in terms of Calls, Contacts, PTPs and KPs in a dialer workplace.
- Drive Right Party Contact (RPC) and PromisetoPay (PTP) effectiveness.
- Ensure timely followups and accurate recording of customer interactions in the CollectionWorkz system.
- Conduct daily team huddles, review calls, and share performance feedback.
- Provide onthejob coaching to improve negotiation, objection handling, and communication skills.
- Track attendance, productivity, and ensure adherence to shift timings and discipline.
- Coordinate with field collection team for cases requiring physical followup or escalation.




- Maintain and submit daily/weekly/monthly MIS reports on collection performance and team KPIs.
- Analyze call outcomes and identify trends in customer behavior.
- Ensure adherence to RBI Fair Practice Code, company collection policy, and data privacy guidelines.
- Monitor and minimize customer complaints related to collection calls.
- Support audits and ensure zero noncompliance findings.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Leader - Telecollections Blr (Bengaluru)
🏢 Aditya Birla Insulators
📍 Bengaluru