The Assistant Manager (AM) of Quality is responsible for overseeing the end-to-end quality framework and audit operations. This role focuses on maintaining process integrity, driving performance excellence through data-backed insights, and leading a high-performing team to meet and exceed client expectations.
Application Link - https://docs.google.com/forms/d/1OLKjToQF7MW5ClAHBJmU9UFGTQyEvhxpuy9dCY8wwDE/preview
Key Responsibilities
- Performance Monitoring: Oversee and monitor overall process accuracy and performance metrics to ensure consistency.
- Process Improvement: Drive actionable insights and lead initiatives for continuous process improvements and efficiency.
- Client Management: Act as a primary point of contact for client handling, ensuring alignment between quality delivery and client expectations.
- Team Leadership: Manage team capacity planning and overall performance management, including coaching and development.
- Compliance & Documentation: Maintain full ownership of and strict adherence to all quality-related documents, SOPs, and compliance standards.
- Escalation Management: Serve as the point of contact for handling and resolving high-severity level escalations.
- Training Operations: Manage end-to-end training operations to ensure the team is up-to-date with evolving process requirements.
Candidate Profile
- Experience: Minimum of 5+ years in a Quality/Audit function, with proven experience in team handling.
- Technical Skills: Six Sigma Certification is a priority/highly preferred skill.
- Operational Flexibility: Must be flexible to work in all shifts as per business requirements.
- Soft Skills: Solid analytical mindset, excellent communication for client interactions, and the ability to lead under pressure.