As a Manager, Implementation at Branch, we are looking for a customer focused, hands-on, and technically skilled individual to be a leader on the APAC/EMEA Implementation team. The team is responsible for current and existing customer onboarding as well as designing and deploying bespoke Services engagements to meet our customers' needs. You will lead a team of Solution Architects and Technical Project Managers who are responsible for engagement scoping validation, project management, debugging troubleshooting, day-to-day delivery and overall project success. You will be responsible for empowering and supporting the team within this region. This role combines customer interaction, cutting-edge mobile technology implementation and team leadership. This leader will need a background in mobile technology and project management in order to both engage clients on technical topics while coaching and developing the team.

Project Management and Mobile industry experience required.

As a Manager, implementation, you'll get to:

- Hire, train and mentor a team of high-performing Technical Project Managers and Solution Architects that support a global customer base.

- Own the success of our customer engagements through diligent project scoping while providing proactive support and advisory to your team.

- Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including Customer Success, Product Management, Support, Sales and Engineering.

- Partner with regional and global leadership to build, refine and iterate on Service offerings that meet our customers' needs while driving cost effective revenue for your organization.





- Own resource utilization and ongoing capacity needs while working with Sales peers to properly forecast and staff projects.

- Nurture client relationships through organized strategic in-person, phone, and email communications.

- Build business cases performance reports showcasing your engagements portfolio status, health, risks, mitigation strategies, areas of opportunity, etc.

- Build, define and present cross-functional initiatives that align with core business objectives.

- Set metrics, processes, and responsibilities for your team.

- Focus on professional development for your team.

You’ll be a good fit if you have:

- 6+ years of experience in a client-facing Implementation or related service delivery experience (e.g. Project Management, Technical Consulting).

- 2+ years in a People Management role of a technical, customer facing team.

- 2+ years experience in technical roles including some experience specifically with mobile technology.

- Experience growing, coaching, and mentoring a team.

- Flexibility to work with customers across regions, time zones, while navigating language and cultural challenges.

- Bachelors Degree in Information Systems/Technology, Engineering, Computer Science, or other Technical Field.

- Excellent ability to drive resolution of customer escalations and address complex technical situations.

- Passionate about supporting and transforming customers' experience, a customer-first mentality.

- Strong presentation skills.

- Strong verbal and written skills.

- Solid understanding of API/Cloud-based SaaS technologies.

- Ability and willingness to travel to customers as needed.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager, Implementation (Bengaluru)
🏢 Branch Metrics
📍 Bengaluru