- Handle inbound and outbound calls from users regarding queries, technical issues, and general support.
- Provide prompt and courteous responses to user inquiries through phone calls, emails, and other communication channels.
- Assist users in navigating the BharatVit platform, troubleshooting issues, and providing solutions.
- Maintain accurate and detailed records of all interactions with users in the CRM system.
- Collaborate with the technical support team to escalate and resolve complex issues promptly.
- Proactively identify and report user feedback, trends, and potential areas for improvement to the relevant teams.
- Uphold BharatVits standards of service excellence and professionalism in all user interactions.
REQUIREMENTS:
- Proven experience in a customer service or tele support role,
preferably in a Fintech-related industry.
- Excellent verbal and written communication skills in Hindi and English.
- Proficiency in additional regional languages is a plus.
- Strong problem-solving abilities and a passion for helping others.
- Ability to handle multiple tasks and prioritize responsibilities effectively.
- Familiarity with CRM software and basic technical troubleshooting.
- Ability to work independently and as part of a collaborative team workplace.
- Bachelors degree in Business Administration, Communications, or a related field is preferred.