- Monitor transactions and account activities to identify suspicious behavior and potential fraud.
- Conduct end-to-end fraud investigations by reviewing customer complaints, transaction records, and supporting evidence.
- Prepare investigation reports and recommend corrective and preventive actions.
- Respond to fraud alerts and coordinate with cross-functional teams to minimize financial and operational risks.
- Manage internal and external investigations while ensuring compliance with company policies and regulatory requirements.
- Identify fraud trends, perform root cause analysis, and strengthen fraud prevention controls.
- Support process improvements, fraud awareness initiatives, and compliance training.
Preferred candidate profile
2 to 5 years of experience in Fraud Investigation, Compliance Operations, Risk Management, Fraud Prevention, or Regulatory Compliance within Financial Services, FinTech, E-commerce, Retail, FMCG, or related industries.
Required Skills
- Fraud Investigation & Fraud Detection
- Compliance Operations & Risk Management
- Regulatory Compliance
- Fraud Monitoring Systems & Case Management
- Root Cause Analysis & Investigation Reporting
- Data Analysis & Process Improvement
- Robust analytical, communication, and stakeholder management skills