About the Company

The Quality Executive will be responsible for owning end-to-end quality for mattress products, ensuring consistent product performance, customer satisfaction, and compliance with internal and external standards. This role will work closely with manufacturing, R&D;, sourcing, and customer experience teams to drive continuous quality improvement across materials, processes, and finished goods.

About the Role

This role will work closely with manufacturing, R&D;, sourcing, and customer experience teams to drive continuous quality improvement across materials, processes, and finished goods.

Responsibilities

- Product & Process Quality
- Define and implement quality standards for mattresses, foams, fabrics, adhesives, and finished products
- Ensure adherence to quality checkpoints across incoming materials, in-process manufacturing, and final inspection
- Establish SOPs, control plans, and quality documentation for mattress production lines
- Supplier & Material Quality
- Own supplier quality assurance for raw materials (foam, fabric, springs, adhesives, packaging)
- Drive material testing and validation as per defined specifications
- Testing & Compliance




- Ensure compliance with relevant standards (IS, ISO, ASTM, fire safety, durability, comfort performance, etc.)
- Oversee lab testing (internal and external) for comfort, firmness, durability, compression, and fatigue testing
- Maintain all quality and compliance documentation
- Customer Feedback & Continuous Improvement
- Analyze customer complaints, returns, and field failure data to identify systemic issues

Key Metrics / KPIs

- Defect rate (PPM / % defects)
- Customer complaint and return rate
- First-pass yield (FPY)
- Supplier quality performance
- Cost of poor quality (COPQ)

Qualifications

- 1+ years of experience in quality roles within mattress, foam
- Strong understanding of foam technologies, mattress construction, and comfort parameters (preferred)
- Hands-on experience with quality tools (FMEA, SPC, RCA, 8D, CAPA)
- Experience working in fast-growing manufacturing environments

Required Skills

- Consistently high product quality with reduced defects and returns
- Solid supplier quality performance
- Faster resolution of quality issues
- Improved customer satisfaction and brand trust

📌 Quality Executive (Vellore)
🏢 The Sleep
📍 Vellore