JD Technical Lead – Salesforce Order Management Specialist
Field Details
Role Technical Lead – Salesforce Order Management Specialist
Experience 10+ Years
Location Offshore (India)
Customer Nokia
Employment Type Full-Time
Practice Salesforce Revenue Cloud / Order Management
Primary Skill Salesforce Order Management (SOM)
Secondary Skills Salesforce CPQ, Apex, LWC, Integrations, SAP
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Role Summary
We are looking for an experienced Technical Lead – Salesforce Order Management Specialist with 10+ years of Salesforce experience and robust expertise in Salesforce Order Management (SOM). The candidate will be responsible for designing and implementing scalable order-to-cash solutions, leading technical teams, driving integrations with enterprise systems, and ensuring seamless order processing from quote creation through fulfillment.
The ideal candidate should possess deep expertise in:
• Salesforce Order Management (SOM)
• Order Capture
• Quote-to-Order Process
• Order Lifecycle Management
• Order Validation
• Order Orchestration
• SAP Integration
• REST/SOAP API Integrations
• Workflow Configuration
• Apex & Lightning Development
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Key Responsibilities
Salesforce Order Management Solution Design
• Lead the design and implementation of Salesforce Order Management solutions.
• Define scalable Order-to-Cash (O2C) and Quote-to-Cash (Q2C) architecture.
• Collaborate with business stakeholders to understand order management requirements.
• Drive solution architecture discussions and technical design reviews.
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Order Capture & Quote-to-Order Process
• Design and implement order capture processes from multiple sales channels.
• Configure Quote-to-Order conversion processes.
• Ensure seamless handoff between Salesforce CPQ and Salesforce Order Management.
• Support complex order creation scenarios and business validations.
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Order Lifecycle Management
• Design solutions for complete order lifecycle management including:
o Order Creation
o Order Validation
o Order Fulfillment
o Order Amendments
o Order Cancellation
o Order Returns
o Order Completion
• Ensure visibility and auditability across the order lifecycle.
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Order Validation & Business Rules
• Define and implement order validation frameworks.




• Configure business rules to ensure order accuracy and compliance.
• Implement exception handling and error management processes.
• Support automated validation of pricing, product eligibility, and fulfillment requirements.
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Order Orchestration
• Design order orchestration processes across multiple fulfillment systems.
• Configure orchestration workflows and order decomposition logic.
• Ensure coordination across upstream and downstream systems.
• Drive automation of fulfillment and provisioning processes.
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SAP Integration
• Design and support integrations between Salesforce and SAP.
• Collaborate with SAP functional and technical teams.
• Manage synchronization of:
o Orders
o Products
o Pricing
o Customers
o Fulfillment Status
• Ensure data consistency across platforms.
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API & Integration Architecture
• Design and implement enterprise integrations using:
o REST APIs
o SOAP Services
o Platform Events
o Middleware Platforms
• Define integration standards and best practices.
• Support real-time and batch integration patterns.
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Workflow Configuration & Automation
• Configure Salesforce Flows and workflow automation supporting order management processes.
• Automate:
o Order approvals
o Status updates
o Fulfillment events
o Escalations
o Notifications
• Improve operational efficiency through automation.
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Technical Leadership
• Lead development and implementation teams.
• Review solution designs and technical deliverables.
• Conduct code reviews and architecture reviews.
• Mentor developers and technical consultants.
• Support effort estimation, sprint planning, and release management activities.
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Required Skills
Must Have
• 10+ years of Salesforce experience.
• Strong expertise in:
o Salesforce Order Management (SOM)
o Order Capture




o Quote-to-Order Processes
o Order Lifecycle Management
o Order Validation
o Order Orchestration
o SAP Integrations
o REST/SOAP APIs
o Workflow Configuration
o Apex Development
o Lightning Web Components (LWC)
• Experience designing enterprise Order-to-Cash solutions.
• Experience leading end-to-end Salesforce implementation programs.
• Strong understanding of integration and fulfillment architectures.
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Positive to Have
• Salesforce CPQ (SteelBrick)
• Revenue Cloud
• Conga CLM
• Experience Cloud
• MuleSoft
• CI/CD and DevOps implementation experience
• Telecom or High-Tech industry experience
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Preferred Certifications
Mandatory (Preferred)
• Salesforce Order Management Accreditation / Certification
Additional Preferred Certifications
• Salesforce Platform Developer I
• Salesforce Platform Developer II
• Salesforce Application Architect
• Salesforce System Architect
• Salesforce CPQ Specialist
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Key Competencies
Technical Competencies
• Order-to-Cash Architecture
• Salesforce Order Management
• Integration Architecture
• SAP Connectivity
• API Design
• Workflow Automation
• Solution Design
• Performance Optimization
Leadership Competencies
• Technical Team Leadership
• Stakeholder Management
• Architecture Governance
• Solution Review & Mentoring
• Agile Delivery Leadership
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Ideal Candidate Profile
The ideal candidate should have hands-on experience leading large-scale Salesforce Order Management implementations, integrating Salesforce with SAP and other enterprise systems, and driving end-to-end order fulfillment processes. The individual should be capable of owning the overall Order Management workstream, leading technical teams, defining architecture standards, and ensuring successful delivery within a complex enterprise ecosystem.
Nokia Demand Alignment
Customer Requirement Coverage
Salesforce Order Management
Order Capture
Quote-to-Order
Order Lifecycle Management
Order Validation
Order Orchestration
SAP Integration
APIs (REST/SOAP)
Workflow Configuration
Experience Required: 10+ Years with strong Salesforce Order Management and enterprise integration experience.

Location: Lucent,Blr~CATHEDRAL ROAD-03

📌 Salesforce Order Management Specialist (Bengaluru)
🏢 Cerebra
📍 Bengaluru